Terms & Conditions

If you have any questions about these Terms & Conditions, you can contact us using the details above.

By visiting our website, browsing our products, or placing an order, you confirm that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree, please do not use our website.

By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

You agree to use this website only for lawful purposes and in a way that does not harm Hemieva, other users, or the operation of the website.

We aim to present our products, descriptions, pricing, and images as accurately as possible. However:

Our skincare products are not intended to diagnose, treat, cure, or prevent any disease unless specifically stated and legally permitted.

All prices listed on our website are shown in INR unless otherwise stated.

We reserve the right to:

If a product is listed at an incorrect price or becomes unavailable after you place an order, we may contact you with an update or cancel the affected order and issue a refund where applicable.

When you place an order with Hemieva, you are making an offer to purchase the selected products.

We reserve the right to accept or reject any order for reasons including:

An order confirmation email does not always mean final acceptance of your order. Acceptance takes place when your order is processed and dispatched.

Payments must be completed through the payment methods available on our website.

We use secure third-party payment gateways to process payments. We do not store your full payment card details on our own systems.

If payment is unsuccessful, delayed, or flagged for review, your order may be delayed or cancelled.

We aim to process and ship orders within the timelines shown on our website, but delivery timelines are estimates and not guarantees.

Delivery may be affected by:

Customers are responsible for providing accurate shipping details. Hemieva is not responsible for delays or failed delivery caused by incorrect customer information.

Returns, refunds, and exchanges are governed by our separate Refund Policy or Return Policy, if available on our website.

Please read that policy carefully before placing an order.

If there is any conflict between these Terms & Conditions and the specific Refund Policy, the Refund Policy will apply to return-related matters.

Promotional offers, bundles, free gifts, and discount codes may be subject to specific conditions, including:

Unless clearly stated otherwise, promotions cannot be combined.

Hemieva reserves the right to modify or withdraw promotions at any time.

All content on this website, including but not limited to the Hemieva brand name, logo, product names, text, graphics, images, website design, layout, and original content, is owned by or licensed to Hemieva and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, publish, or use any website content without prior written permission from Hemieva.

You agree not to:

We reserve the right to restrict or terminate access to users who violate these Terms & Conditions.

Hemieva makes reasonable efforts to keep the website accurate, functional, and up to date. However, the website and its content are provided on an “as is” and “as available” basis.

We do not guarantee that:

Use of the website is at your own risk.

To the maximum extent permitted by law, Hemieva shall not be liable for any indirect, incidental, special, or consequential loss arising from:

Nothing in these Terms & Conditions excludes rights or remedies that cannot be excluded under applicable consumer law.

Our website may contain links to third-party websites, payment gateways, apps, or service providers.

Hemieva is not responsible for the content, terms, privacy practices, or operations of third-party services. Your use of those services may be subject to their own terms and policies.

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect your personal information.

These Terms & Conditions are governed by the laws of India.

Any disputes arising out of or relating to these Terms & Conditions shall be subject to the jurisdiction of the courts located in Surat, Gujarat unless otherwise required by applicable consumer law.

We may update these Terms & Conditions from time to time to reflect changes in our website, operations, legal requirements, or services.

When we make changes, we will update the “Last updated” date at the top of this page. Continued use of the website after updates means you accept the revised Terms & Conditions.