Privacy Policy

Last updated: 25 March 2026

At Hemieva, we value your trust. This policy explains how we collect, use, and share your personal information when you use our website or place an order.

1. Who We Are

Hemieva is a skincare brand focused on simple, gentle, and effective care.
Email: info.hemieva@gmail.com  |  Phone: 91575 98410

2. Information We Collect

We collect information you provide directly (name, email, address, order details) and information collected automatically (IP address, browser type, pages visited, cookies).

We do not store your full payment details — payments are handled securely by third-party providers.

3. How We Use Your Information

• Process and deliver your orders
• Send order confirmations and shipping updates
• Provide customer support
• Send marketing emails (only where you have agreed)
• Improve our website and prevent fraud
• Comply with legal obligations

4. Order & Payment Processing

Our store is hosted on Shopify. Shopify may process your information to provide checkout, analytics, and related services. See Shopify's Privacy Policy for details.

5. Marketing Communications

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link or contacting us directly.

6. Cookies

We use cookies to keep the website working, remember your preferences, and measure traffic. You can manage cookies through your browser settings.

7. How We Share Your Information

We share your information only when necessary — with payment processors, delivery partners, hosting providers, and legal authorities when required by law. We do not sell your personal information.

8. Data Retention

We keep your information only as long as needed to fulfil orders, resolve disputes, and meet legal requirements.

9. Your Privacy Rights

You may have the right to access, correct, or delete your personal information, and to withdraw consent. To make a request, contact us at info.hemieva@gmail.com.

10. Data Security

We take reasonable steps to protect your information, but no online transmission is completely secure.

11. International Transfers

Your information may be transferred to service providers in other countries. We take steps to ensure it is handled appropriately.

12. Children's Privacy

Our website is not intended for children. We do not knowingly collect personal information from minors.

13. Third-Party Links

Our website may link to third-party sites. We are not responsible for their privacy practices.

14. Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top will reflect any changes.

15. Contact Us

Hemieva  |  info.hemieva@gmail.com  |  91575 98410