Shipping & Returns

Shipping Policy
Last updated: 01.04.2026
At Hemieva, we aim to deliver your skincare products safely and on time.
1. Order Processing
  • All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on Sundays, public holidays, or during unforeseen disruptions.
  • Once your order is shipped, you will receive a shipping confirmation message/email with tracking details, if available.
2. Shipping Timeline
  • Metro cities: 2–5 business days
  • Other cities/towns: 3–7 business days
  • Remote locations: 5–10 business days
  • Delivery timelines are estimates and may vary due to courier delays, weather conditions, strikes, festivals, or other circumstances beyond our control.
3. Shipping Charges
  • Shipping charges, if any, will be displayed at checkout before payment.
  • Free shipping on orders above ₹499.
  • Orders below this amount may attract a shipping fee of ₹499.
4. Delivery Address
  • Customers are responsible for providing a complete and accurate shipping address, including mobile number and PIN code.
  • If an incorrect or incomplete address is provided, Hemieva will not be responsible for failed or delayed delivery.
5. Order Tracking
  • Once your order is dispatched, tracking details will be shared through email / SMS / WhatsApp.
  • Tracking updates may take up to 24 hours to reflect.
6. Delayed or Failed Delivery
  • While we try our best to ensure timely delivery, delays may occasionally happen due to logistics issues outside our control.
  • If the package is returned to us because the address was incorrect, the customer was unavailable after repeated delivery attempts, or the customer refused delivery, we may:
  • Re-ship the order after charging additional shipping fees, or
  • Cancel the order and issue a refund after deducting applicable shipping and handling charges.
7. Damaged Package at Delivery
  • If the outer package appears tampered with or badly damaged at the time of delivery, please either refuse the package, or accept it and contact us within 24 hours with clear video.
Refund, Return & Exchange Policy
Last updated: 01.04.2026
At Hemieva, we take product hygiene, safety, and customer satisfaction seriously. Because skincare products are personal-use items, we do not accept returns on used or opened products, except where the product is received in a damaged, defective, expired, leaking, incorrect, or contaminated condition.
1. Eligible Cases for Return / Replacement
  • You received the wrong product.
  • The product was damaged in transit.
  • The product was leaking.
  • The product was expired.
  • The product was defective.
  • The item delivered was materially different from what you ordered.
2. Non-Eligible Cases
  • Opened or used products, unless defective or damaged on arrival.
  • Products damaged due to misuse, mishandling, or improper storage after delivery.
  • Minor packaging variations, design updates, or label changes that do not affect product quality.
  • Dissatisfaction based on personal preference, fragrance, texture, or expected results after use.
  • Allergic reactions or skin sensitivity where the ingredient list was already disclosed on the website. Customers should always patch test before use.
3. Return Request Window
  • To request a return, replacement, or refund, you must contact us within 24 hours of delivery.
  • Please share your order number.
  • Please share the product name.
  • Please share a clear video of the product and packaging.
  • Please share an opening video.
  • Please share a brief description of the issue.
  • Requests made after the stated window may not be accepted.
4. Verification & Approval
  • Once we receive your request, our team will review the details and may ask for additional proof.
  • Hemieva reserves the right to approve or reject the request after verification.
  • Hemieva may offer a replacement instead of a refund, where appropriate.
  • Hemieva may deny claims that appear fraudulent, incomplete, or inconsistent.
5. Refund Options
  • Replacement product
  • Refund to original payment method
  • Bank transfer / UPI refund for COD orders
  • The remedy offered will depend on product availability and the nature of the issue.
6. Refund Timeline
  • Prepaid orders: within 5–7 business days to the original payment method.
  • COD orders: within 5–7 business days after receiving correct bank/UPI details.
  • Please note that bank or payment gateway timelines may vary.
7. Cancellation Policy
  • Orders can be cancelled only before dispatch.
  • Once an order has been shipped, it cannot usually be cancelled. In such cases, the order will fall under the return/refund conditions stated above.
  • To request cancellation, contact us immediately at info.hemieva@gmail.com or direct contact on WhatsApp via the Hemieva site.
8. Return Shipping
  • If the return is approved due to a confirmed issue caused by us, Hemieva will bear the return or replacement shipping cost.
  • If the return request is not due to our error, we reserve the right to reject the return or ask the customer to bear the shipping cost, where applicable.
9. Failed Deliveries / Refused Orders
  • If an order is refused at delivery or remains undelivered due to customer unavailability or incorrect address, any refund issued may be subject to deduction of shipping, RTO, and handling charges.
10. Contact for Support
  • For shipping, return, replacement, or refund-related help, contact: Hemieva Support
  • Email: info.hemieva@gmail.com
  • We aim to acknowledge complaints within 48 hours and resolve them within 30 days.
11. Final Decision
  • Hemieva reserves the right to make the final decision on all return, replacement, and refund requests after reviewing the facts and evidence submitted.